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FAQ

  • How long does it take to receive my order?

It depends on your location. Orders processed here takes 2-3 business days to arrive. 

Delivery details will be provided in your confirmation email.

  • Can I get a refund for my purchase?

We always aim for make sure our customers love our products, but if you do need a refund, we’re happy to help. Just email us via “Contact us” and we’ll take you through the process.

Do reach out to our team if you have questions or concerns about your specific item. Unfortunately, we will not accept returns and refund on sale items or gift cards.

 

  • I received a damaged product / wrong order, what do I do? 

We sincerely apologize for the inconvenience. Kindly contact us immediately if the item is defective, damaged or if you receive the wrong order, so that we can evaluate the issue and make it right.

Contact Number:  +65 6259 6503

Email: info@sakanasg.com

Office Hours: Monday to Friday 9am to 4pm

 

  • Why are my products not from Japan?

Our seafood and other products are imported from ALL around the world! We take pride in providing you with the highest quality Japanese seafood at the most reasonable prices and would like to clear up the common misconception of existing customers and potential customers. 

Our company collaborates with several factories across Asia to churn out top quality Japanese food products and have been doing so for almost 20 years, supplying to major supermarkets and chain restaurants in Japan! These factories are closely supervised by our company (with experience in exporting to Japan for 20 years) and makes sure all products are quality assured! The staffs working in these factories are trained professionals and handles the products carefully under a strict protocol to meet all Japanese food standards. Furthermore, our team conducts site visits to the factories frequently to ensure that quality is never compromised. However, due to COVID-19, we are unable to travel and check up on the factories physically.

Do also take note that when you see the label "Processed In", it means that raw materials (e.g. a whole Salmon) are sent over to the factories to be deboned, sliced, packed, for consumers' usage. We hope that this clears up the common misconception and social stigma of these countries (Vietnam, China, Thailand, etc) & fear of your products being "unsanitary" or "not up to standard".

  • Can the deliveryman leave the parcel at my door if I'm not at home to receive?
No. If you can't receive the order on the date you stated, you will have to reschedule the delivery with us (info@sakanasg.com). This is because our products are frozen seafood and we do not want to compromise our food quality.